Are you facing trouble in launching the QuickBooks desktop application? There can be many reasons why a user may face the QuickBooks not responding error. This error usually arises with a pop-up display message as:
Sometimes, users may find it difficult to deal with the error. If you are also facing this issue, this blog will be important for you. This post will discuss the reasons and solutions to fix the error. So, read this content till the end.
What Causes QuickBooks Not Responding Error?
Let’s take a look at the factors due to why a user may encounter the QuickBooks not responding error:
- Your PC’s hard disk is damaged or corrupted.
- A damaged QBWUSER.INI file can also be a reason a user may not be able to launch the QuickBooks desktop application.
- An outdated version of the PC’s window can also be a reason due to why the error arises.
- QuickBooks installation files are missing from the system.
- QuickBooks company’s file name is too long.
Symptoms of QuickBooks Not Responding Error
Below, we have listed every possible symptom and point through which you can easily identify “QuickBooks has stopped working” error.
- QuickBooks desktop application starts freezing or not responding.
- The keyboard and mouse are not responding to the user’s commands.
- PC’s windows suddenly shut down.
- A pop-up display window appears on the screen showing the QuickBooks not responding error.
Important Points to Remember For Resolving QuickBooks Not Responding Error
Before you directly jump on to the troubleshooting solutions, let’s discuss some of the common points you that must consider as a priority for solving the error.
- Make sure you use an updated version of the QuickBooks desktop application.
- The company’s file name must be less than 35 characters, including spaces.
- Disable antivirus software before launching the QuickBooks desktop application.
- Launch the QuickBooks program in administrative mode.
How to Fix QuickBooks Not Responding Error?
Let’s look at the tried and tested solutions you can follow step-by-step to eliminate the QuickBooks not responding error.
Solution 1. Use QuickBooks Install Diagnostic Tool
A QuickBooks install diagnostic tool is designed by Intuit to manage and resolve all the installation errors related to QuickBooks. This tool can help you to fix the QuickBooks not responding error.
So, here are the steps that you can follow to run the QuickBooks install the diagnostic tool:
- First of all, visit the official website of Intuit products, and from there, you have to download the latest version of QuickBooks Tool Hub (1.5.0.0). You can also click here to download the tool directly.
- As the file gets downloaded, then double-click on the downloaded file to open.
- Thereon, keep following the on-screen instructions to complete the installation process.
- Now, double-click on the QuickBooks tool hub icon on the desktop screen to launch it.
- After that, click on the “Installation Issues” tab option on the left side of the screen.
- Thereon, you have to click on the “QuickBooks Install Diagnostic Tool” option available in the green color box.
- Thereon, the QuickBooks install diagnostic tool will start the repairing process.
- Depending on your internet speed and the company’s file size, the repairing process may take around 15 to 30 minutes.
- Once the repairing process ends, then close all the applications and perform a restart of your device.
After performing the above steps, try to launch the QuickBooks desktop application and verify whether the QuickBooks not responding error has been eliminated.
Solution 2. Run Quick Fix My Program Tool
A Quick Fix My Program tool is an in-built tool in the QuickBooks tool hub, developed by Intuit to refresh and re-register the QuickBooks installation files to eliminate various errors, such as QuickBooks won’t working error.
Given below are the steps that you can perform to run the Quick Fix My Program tool to fix the QuickBooks desktop failure to open issue:
- The first step is to launch the QuickBooks tool hub on your device.
- After that, you have to click on the “Program Problems” option, which is available on the left side menu screen.
- Followed by the above steps, you have to click on the “Quick Fix My Program” option.
- Now, the repair process will commence on your screen.
- As the repairing process ends, exit the QuickBooks tool hub application and restart your device.
Once you are done with the above steps, try to launch the QuickBooks desktop application and check whether the QuickBooks not responding error has been fixed. In case, if you are still unable to launch the QuickBooks application, then try the next solution.
Solution 3. Rename the QBWUSER.INI File
QuickBooks uses the Initialization (INI) file to store the initialization information of your account. You can make necessary changes in the file and program parameters on how QuickBooks loads and works. Renaming the QBWUSER.INI file can help you fix the QuickBooks not responding error.
Here are the given steps that you can follow to rename the QBWUSER.INI file:
- First, press the “Windows + E” keys to open the file manager on your device.
- Thereon, navigate to the location where QuickBooks files are saved, i.e., Users\ User Name\ AppData\ Local\ Intuit\ QuickBooks.
- Now, you must search for the “QBWUSER.INI” file and right-click on the file name.
- After that, you have to click on the “Rename” option.
- Thereon, add “.OLD” at the end of the file name. With this effect, the file’s new name will end as “QBWUSER.INI.OLD.”
- Once you are done with renaming the files, then launch the QuickBooks desktop application again.
In case you are still unable to access the QuickBooks desktop application, then move to the next solution.
Solution 4. Create a New Windows Admin User
If the windows installation files are damaged or corrupted, then it can lead to the QuickBooks desktop not responding error. In that scenario, creating a windows admin user can help you to eliminate the QuickBooks not responding error.
Given below are the steps that you can follow to create a new windows admin user on your PC:
- Firstly, open the windows start menu by pressing the windows button on your keyboard.
- Type “Control Panel” in the search box and press the enter button.
- Under the control panel page, you have to click on the “Add or Remove User Accounts” option.
- After that, a manage accounts pop-up window will open on your screen.
- Moving ahead, you have to click on the “Create a new Account” option, which is available at the bottom left side of the screen.
- Now, provide a name to the account and click on the “Create Admin account” option.
- The next step is to click on the “Create Account” option.
- At last, log in to your PC in the newly created administrative account.
Verify that the steps mentioned above have helped you fix the QuickBooks not responding error or not. After carrying out all the solutions mentioned above, the QuickBooks not responding error will be eliminated at this stage, after carrying out the steps mentioned above.
Ending Note
We hope this blog has helped you in resolving the QuickBooks not responding error. If you are still facing the error, you can get in touch with our QuickBooks experts. Our experts are available 24*7 to provide the best assistance for your queries. We assure 100% customer satisfaction for your query.
