Athena EHR is a popular EHR software in the healthcare industry. It offers a wealth of features and is easy to use. Athena EHR cost matters a lot while purchasing such kind of medical software. However, it’s not without drawbacks. For example, some users have reported that the software contradicts messages sent to patients.
Athenahealth’s Customer Service
Athenahealth is a privately held company headquartered in the United States that offers point-of-care mobile applications and network-enabled healthcare services. It offers a variety of customer support options to resolve any problems that a customer may have with the system. The company also offers a number of educational resources to assist customers.
Customers can contact Athenahealth through live chat, email, phone, and self-guided support materials. Athena’s Customer Success Managers (CSMs) are experienced health care providers with expertise in specific medical specialties. In case of an emergency, a CSM is on call 24 hours a day.
The company also offers no-cost implementation of its software, which typically takes four to six weeks. However, it may take longer if you need to import data from another platform. During the implementation process, each customer is paired with an account representative who is available to them during the entire process. The representative will also stay in touch with customers after their life.
Athenahealth has an easy-to-use scheduling system that keeps patients up to date on their appointments. The system allows patients to update information, such as insurance and payment information, and can even be used to create recurring appointment reminders. It also has an appointment calendar, so patients can view their schedules on any device and communicate securely with their providers.
Customer support from Athenahealth is above average, making it a top choice for healthcare organizations. Its customer service team is dedicated to ensuring its users have all the information they need to maximize their use of the platform. In addition, the company offers free live chat and online videos to address any problems with the software.
The company also has a robust reporting module that makes it easy to view monthly, weekly, and other reports. Users can even customize and filter data according to their preferences. Its reporting tool is a great tool for leveraging data-driven insights to make better decisions. The Athenahealth platform offers real-time, detailed reports, financial insights, and analytics from a network of clinicians.
A senior customer service manager at Athenahealth earns $76,994 a year, with an additional $12,000 bonus. This is about 14% more than the average salary in the United States. The customer support department earns $14,358 more than the Admin Department. Senior Customer Service Managers earn $7,980 more than Customer Service Managers but are less than technical support representatives.
Its cost
If you’re in the market for an EHR system, you may be wondering whether Athena is worth the money. The company offers a comprehensive range of EHR solutions for different specialties and has been known to win awards. Its reviews are generally positive and its cost is competitive. It doesn’t come with hidden costs and offers 3rd party integration.
Athenahealth offers cloud-based and on-premise solutions. Its goal is to provide sustainable and accessible health care. Its solutions focus on the medical record, revenue cycle, care coordination, and patient engagement. It also provides third-party applications and expert services. The cost of the system depends on the size and activity of the practice.
The company is constantly updating its software to meet new guidelines and standards. This means that you can rely on the latest security and performance features. Athenahealth EHR is also cloud-based, which allows it to be updated without interruption. It also uses best-practice guidelines in developing its software, which simplifies administrative tasks and improves collaboration. The company has a growing network of more than 160,000 healthcare providers.
AthenaHealth’s reporting features have proven beneficial to users. It offers robust reports for billing, financials, schedules, and patient communications. It also allows for on-demand reporting and data insights. In addition, Athenahealth has a comprehensive data network of over 135,000 healthcare providers that can help improve your claims scrubbing and help you benchmark your practices.
The company is one of the most innovative in the industry. It has an excellent customer support team that can help you if you’re having a problem. It even offers live operator support. Additionally, it is compatible with Epocrates, a clinical decision-support tool that can enhance physician productivity. It is an industry disruptor that understands the needs of the medical community. The company also pays close attention to reviews, which helps improve patient care.
Athenahealth offers customized pricing plans for medical practices and other organizations. There’s no free trial, but there are discounted options. You can also use third-party integrations and customize the system to fit your needs. Customer support is available 24/7, and the company aims to resolve eighty percent of customer complaints within a day.
Its Features
Before you choose an Athena EHR, you should understand what it can do for your practice. Its features include a practice portal and the ability to share patient data across practices. Athenahealth is a leading healthcare software provider that offers cloud-based solutions and on-premise options. Its solutions are focused on ensuring accessible and sustainable healthcare. The software is capable of managing patient records, revenue cycles, patient engagement, care coordination, and expert service.
Athenahealth offers an app for physicians to use on the go. The app allows them to manage their inbox, sign orders, view appointments, and participate in video conferences with up to four colleagues. The app also syncs with the athenaClinicals EHR and enables hands-free documentation.
AthenaHealth is a cloud-based solution that offers complete functionality. It can help manage large populations across multiple EHRs. This reduces administrative work and helps track business performance. Its athenaOne app is user-friendly and offers an intuitive interface. The company’s team continually monitors the changing healthcare environment and makes adjustments to stay ahead of trends. It also helps practices to expand their provider networks through the athenaCoordinator feature.
When choosing an EHR software for your practice, you should consider how many patients you expect it to serve. The cost will depend on several factors, including the size and activity of your practice. You should also consider the cost of additional features and services, which will increase your expenses. You should compare the price of Athena EHR with the cost of a similar solution.
Athenahealth’s scheduling tool allows you to keep patients up-to-date with their appointments. The system also allows you to easily book new appointments and register patients. Another feature is a portal that allows patients to securely communicate with providers. It is accessible on desktop computers and iOS devices.
AthenaOne also includes practice management and a patient engagement program. This suite of tools helps your practice run smoothly. It also includes a patient portal and integrated mobile apps. It also includes the athenaClinicals software, which allows you to document exams and SOAP notes. This software also offers telehealth capabilities.
Its Learning Curve
The Athena EHR is one of the most popular electronic health record systems on the market. The program features built-in tools and order sets to make it easier to run your practice. While the learning curve isn’t as steep as other EHRs, you may need some assistance at the beginning. Fortunately, the company has a dedicated account representative who can help you through the setup process and even follow up after you go live.
The company’s athenahealth EHR software is cloud-based, eliminating the need for software installations on-premise. Their support team can help you with networking, integration activities, and user training. And since Athena’s EHR is a cloud-based solution, you can rest assured that you will receive continuous updates.
The company has developed a variety of telehealth features that improve patient care. One feature is athenaTelehealth, which enables users to move through multiple workflows. Salim Saiyed, chief medical informatics officer for UPMC Pinnacle, says the telehealth adoption was necessary to minimize exposure to the deadly virus.
The software interface can be confusing. Patients can’t see all of their information without clicking on every page. It is also hard to access patient records quickly. If you are a new doctor, you can update your patient’s contact information by logging into the patient portal. The clinical staff must approve any updates before patients can access the information. The patient portal also allows patients to complete intake forms before a visit.
Beebe offers training for new providers, which lasts about three days. A new provider goes through a training day, completes a tutorial, and learns how to use the EHR. A second trainer shadows them as they navigate the software. Beebe also offers one-on-one support to new providers who have trouble learning the EHR.
Once the system is up and running, Athenahealth is highly responsive to its customers. Its customer support team provides assistance 24 hours a day, and most calls are resolved within two minutes. Moreover, the company has a high customer satisfaction rating with over 95% of customers.
