Many Outlook users are familiar with shared mailboxes and their uses. Shared mailbox can be accessed by multiple users with access permissions in Outlook. They can share and receive information together via email at a central mailbox platform. Before the fix shared mailbox not updating automatically. First discuss the shared mailbox has some unique benefits.
- Synchronized teamwork at one place
- Access, sharing and sending information can be done through a central account
- Outlook calendar sharing for additional users
- Working offline in the Exchange environment
- Share your responsibilities, resolve and raise inquiries
Outlook applications have a role for shared mailboxes. They are also convenient for teamwork in any organization. You can add the shared mailbox to the Outlook application by using Account Settings.
The Advanced tab is located in the More Settings section of the Exchange account. Access delegation can also be made easy by the same name feature in the Application Settings.
There is always the possibility of other Outlook error. A synchronization problem can occur at any time when an authorized user attempts to access the shared mailbox.
You may experience the following symptoms: Inability to access or receive emails from the shared mailbox, or the sending of a message that is not received by another user. These conditions can stop work progress. Outlook 2013, Outlook 2013, and Outlook 2016 all have this synchronization problem.
This synchronization problem cannot be attributed to the user. He uses manual tricks to resolve the synchronization problem in the shared mailbox. Let’s discuss the various options Outlook users have to resolve this issue.
#1. (Basic task and first task)
- Close Outlook and follow these steps:
- To open the Control Panel, press Windows+R.
- Click here to go to Mail.
- The Mail Setup window should open. Click on Email accounts.
- Select your Outlook profile from the Email accounts page and click on Modify.
- Click on More Options to go to the next Server Settings page.
- Select Advanced tab. Next, select your shared mailbox. Click on Remove.
- Click OK. Finally, click strong>OK.
- Reconnect the shared mailbox by repeating steps 1 through 6. Next, go to the Advanced tab. Select your shared mailbox and then click Edit to reconnect it.
You can see if this action has solved the problem.
#2. (Basic and Second Trick)
Restart Outlook, disable cached mode, and enable cached mode. Follow these steps to complete this action:
- Start Outlook. Go to File>Account Setting>Account Settings.
- Click on Modify to select your Exchange account.
- Click on Server Options to access Additional Settings.
- Click on the Advanced tab. Next, in the Cached Exchange Mode Settings section clear the checkbox Use Cached Exchange Mode. Finally, click on OK. This will disable the Cached Exchange Mode.
- Close Outlook and restart it.
- Continue with the steps 1 through 4. Next, click on OK.
- If the problem persists, check the shared mailbox.
Note: Please make sure that the Download shared folders and Public folders favorite are enabled under the Cached Exchange Modification Settings section of Advanced tab.
#3. Manual Synchronization
Third trick – Synchronize offline Folders
To manually synchronize the OST folders, follow the steps below.
- Right-click the shared mailbox folder in the Outlook OST mailbox that is connected with Exchange Server. Next, click on Properties.
- Click on Clear Offline Item in the Properties dialog box. Next, click on OK
- Go to the Send/Receive tab in the Outlook menu bar, and click on the update folder.
- Wait for the synchronization process to be completed.
- Sometimes, manual synchronization is successful.
#4. OST file is corrupted, you can rename it.
These steps will change the OST file name:
Navigate to the path location of your OST file.
C:\Users\ \AppData\Local\Microsoft\Outlook
- Next, choose your OST file and right click to select the Rename option.
- Change the name of the file without changing its extension.
- Start Outlook again using Exchange configuration to verify that synchronization is working.
#5. Profile could be corrupted. Create a new and link mailbox.
These steps will create your first Outlook profile.
- Click on Mail in the Control Panel.
- Next, click on the View Profiles tab in the Email Setup dialog box.
- Click on Add to add an Outlook profile.
- Next, give a name for the profile and click OK.
- Select “Always use that profile” and click OK.
- Click on Next in the Auto account Setup page, and then click on Complete.
- Create a new profile.
We would now move on to link the shared mailbox with this new Outlook profile.
- Start Outlook and navigate to Account Settings > Account Settings.
- Select the Outlook profile account you just created and click on Modify.
- Next, click on Additional Settings on the right-hand side.
- Switch to the Microsoft Exchange dialog and click on the Advanced tab. Under Mailboxes, click the Add button.
- Next, enter the exact email address for the shared mailbox and click on OK.
- The Outlook application will add the shared mailbox to its configuration. It can be viewed in the interface at the left panel.
Note: Should synchronization issues persist after linking the shared mailbox to the new Outlook profile and continuing to sync, it is recommended that you check mailbox accessibility using the Outlook Web App, which is a cloud-based Exchange web-based email client. Log in with your user credentials to check whether mailbox emails and other items are accessible.
Conclusion
In the end, we mastered updating the shared mailbox in Outlook. These are the top 5 fixes for Outlook’s Shared mailbox not automatically updating. Once you try them, you won’t experience this issue again. I hope you’ve enjoyed this article; for additional details.