Consider the following scenarios: You sign up for the WhatsApp newsletter or two comparable businesses’ alerts. One of them greets you with a kind greeting, inviting you to contact them if you need assistance, inviting you to follow them on Instagram, and even offering you a welcome discount.
Another business doesn’t contact you right away, but sends you a promotional mail a few weeks after you sign up, announcing their new launch.
Which WhatsApp marketing Malaysia‘s brand will you remember or connect with more when it’s time to buy? Which will you designate as spam because you have no recollection of signing up for any messages?
I’m guessing it’ll be brand #2. A welcoming message has that kind of impact. And we’ve come to learn more about the power of welcoming messages.
We’ll look at what exactly welcoming messages are. Why are they so important to your company?
Here are some samples to get you started, as well as instructions on how to put up your welcome greetings (without invoking any gods or hiring techies!).
What is a Greeting Message on WhatsApp?
It’s also known as the WhatsApp Welcome Message, and it’s a personalized, automatic message that’s sent to your prospects or customers when they first message you or after 14 days of inactivity in your conversation.
Here’s an example of an ecommerce brand’s welcome message.
It greets you cordially and reiterates why you choose their brand (to stay fit & healthy). There’s a link to their Instagram profile for more social media interaction. It has an informal and casual air due to the use of emojis.
10 Greeting Message Examples for WhatsApp
Greetings from Everyone
Here’s a template you may use to send a discreet message merely to say hello, sound pleasant, and establish a connection:
- Hello!
- Greetings from Brand Name>. We appreciate your choosing us to do What your brand does>.
- Our website is: website link> if you need to order what you sell>.
- For some fun, let’s connect on Instagram: Instagram URL>
- Love,
Brand Name> Team
‘Inform them about your brand.’ Greetings Message
Because customers anticipate getting a message when they interact with a new business or want to learn more, WhatsApp messages have a high open rate. Here’s a welcome message template you may use to communicate about your brand.
Hello!
Great from Brand Name> here. Greetings from Brand Name>, where we do what your brand does>.
Here’s why our clients adore us:
– We advocate for environmentally friendly fashion.
– Our designs are timeless and may be worn for years.
– Our helpful customer service will ensure that you have a pleasant shopping experience.
On our website, you may pick from 850 different brands. I’m confident you’ll discover something to your liking.
Are you ready to place your order? Please visit our website at: website link>
Greetings from Customer Service
If you have a WhatsApp account devoted to customer service, you may send a message to customers who are waiting for an answer to a question.
Hello!
Your message has been received. Within the following 24 hours, one of our staff members will contact you.
Meanwhile, you can find a fast answer by visiting our FAQ section here – insert a link to FAQs>.
Many thanks,
Brand Name> Support Team
‘An Outage Has Occurred’ Auto Message
If there is a service outage and you expect a large number of new users to contact the support staff during that time, you may create a message to alert them of the outage and remove it once services are restored.
Hello!
Thank you for reaching out to us. Our customer assistance system is currently experiencing technical difficulties. Our engineers are working hard to address the issue, and we’ll let you know when they’re done.
Meanwhile, you can find a fast answer by visiting our FAQ section here – insert a link to FAQs>. I appreciate your patience.
Warm regards,
Brand Name> Support Team
Greetings from ‘Away’
Hello!
Greetings from brand name>. We’d love to get back to you right away, but our shopping specialists are temporarily on vacation.
Monday to Friday, 9 a.m. to 7 p.m. IST are our working hours. Rest assured that one of our staff members will contact you shortly.
Did you know we offer a support area where we address frequently asked questions? Visit this page to learn more.
In the meanwhile, here’s a list of our best-selling items to help you select the right outfit for every occasion – link>
Warm regards,
brand name> team
Welcome Message for ‘Order Confirmation’
During the checkout process, you may ask consumers to opt-in to receive your WhatsApp messages. If they accept to receive WhatsApp notifications, send them the following message:
Hello, there!
Your order has been received. insert order ID> is your order ID.
We’ll give you a message with a tracking number and a link to monitor your product once it arrives.
Please contact us if you have any questions. We’re here to assist you!
Returns: Please review the return policy here if you wish to return your product(s).
P.S. You might also enjoy these: link to further items>
Brand Name> Team
Message: ‘Deliver welcome discount’
When you provide a discount for joining up for WhatsApp messaging, you should include it in your welcome message rather than sending a separate message.
Hi there!
Thank you for signing up for our WhatsApp newsletter.
Here’s your 10% discount code for any item on the website, as promised: HAPPYFACE10. There is no minimum purchase requirement. This offer is good for the next six months.
Order Now CTA Button
Welcome Message: ‘Collect additional information’
Hello, there!
We regret that we are unable to react to your message at this time. We will contact you within 24 hours if you provide your name and email address.
Brand Name> Team
Welcome Message: ‘Engage a Lead’
If you’ve acquired a lead on your website and want to rapidly determine whether they’re a potential client, give a free sample and request confirmation in the welcome message.
Hi there!
Greetings from brand name>.
Would you like a free sample of product name>? To confirm, press the yes button. If you don’t want it, tap No. There are no resentments.
Quick Reply Button 1: Yes, definitely!
Quick Reply Button 2: No, thank you!
Welcome Message: ‘Next Steps’
A welcome message is more than just a “hello,” as previously said. It should continue the dialogue with the leads. You may achieve this by including many CTAs or an automated chatbot with a welcome message.
What can we do to assist you today?
Select the appropriate button from the list below. It will assist us in assigning the appropriate persons to assist you.
How to Use WhatsApp Business to Send a Welcome Message
The Business app makes it simple to set up a welcome message.
- Open WhatsApp Business and tap the three dots in the upper right corner of the screen.
- Select Business tools > Greeting message from the drop-down menu.
- Turn on the ‘Send welcoming message’ option.
- Select ‘Greeting message’ and customize your message. To save the message, hit ‘OK.’
- Select ‘Recipients’ from the available options:
- Everybody (send to everyone who messages you)
- Everyone except customers who aren’t in your address book (send to customers who aren’t in your address book) (send to all customers except those you select)
- Send just to (send only to select customers)
This article is posted on London Time.
